Privacy Policy

Effective Date: July 18, 2025

Last Updated: June 24, 2025

TrueCrest Solar Care, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.truecrestsolar.com] (the “Site”) or use our services, and it includes disclosures required by California law.

By using our Site or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you in several ways:

a. Personal Information You Provide

We collect personal information you provide when you:

  • Request a quote or book a service

  • Contact us by email, phone, or web form

  • Sign up for newsletters or promotions

Examples of personal information collected:

  • Full name

  • Email address

  • Phone number

  • Service address

  • Payment information (if applicable)

b. Automatically Collected Information

When you use the Site, we may automatically collect:

  • IP address

  • Device type and browser

  • Geographic location (general)

  • Pages visited and actions taken

  • Date/time of visit

  • Referral URL

We collect this data through cookies, analytics tools, and log files.

2. How We Use Your Information

We use your information for purposes including:

  • Providing and managing our services

  • Responding to your inquiries or requests

  • Sending confirmations, updates, and invoices

  • Improving website performance and user experience

  • Marketing and promotional communication (you can opt out anytime)

  • Ensuring website security and fraud prevention

  • Complying with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers (e.g. hosting providers, scheduling software, payment processors) under confidentiality agreements

  • Legal or regulatory authorities, if required by law

  • Affiliates or successors, in the event of a business transfer, merger, or acquisition

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies for analytics, performance, and to improve the functionality of our Site. You can control cookies through your browser settings.

5. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

a. Right to Know

You have the right to request:

  • The categories of personal information we collect

  • The categories of sources of that information

  • The business purpose for collecting it

  • The categories of third parties with whom we share it

  • The specific pieces of personal information we have collected about you

b. Right to Delete

You may request that we delete your personal information, subject to certain exceptions (e.g., to comply with legal obligations or complete transactions).

c. Right to Correct

You can request that we correct inaccurate personal information we maintain about you.

d. Right to Opt-Out of Sharing

We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will update this policy and provide an opt-out link as required.

e. Right to Non-Discrimination

You will not receive discriminatory treatment for exercising your privacy rights.

f. How to Exercise Your Rights

To make a privacy request under the CCPA/CPRA, contact us at:

We will respond within 45 days, as required by law, and may verify your identity before fulfilling your request.

6. Data Security

We implement reasonable security measures to protect your personal information, but no method of transmission or storage is 100% secure. Use the Site at your own risk.

7. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, or reporting obligations.

8. Do Not Track (CalOPPA)

We do not currently respond to “Do Not Track” (DNT) signals from web browsers.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from anyone under 13 years of age.

10. Third-Party Links

Our Site may contain links to other websites not operated by us. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting an updated version on this page with a new “Last Updated” date.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us:

TrueCrest Solar Care, LLC

Email: privacy@truecrestsolar.com

Phone: 818-252-9644

Website: www.truecrestsolar.com